We have answered some of the most frequently asked questions below. If you do not see the information you’re looking for, please contact us.
What Forms of Payment Do You Accept?
We accept all major credit cards (VISA, MasterCard, Discover, AMEX) and PayPal.
Can I Cancel My Order Once It Has Been Placed?
Once you place your order it cannot be canceled. If for some reason you believe your order was placed by mistake, please email us immediately at firstname.lastname@example.org
Why Isn’t My Coupon Code Working?
Coupon codes are only available for customers in the USA. Coupon codes cannot be combined with other discount offers or codes.
In Order to Get the Discount When Ordering 6 or More, Can We Mix Packs or Do We Have to Get the Same Flavor?
You can mix and match! For example, you can get 3 Chemichurri and 3 Chilón in the same delivery.
Allergy & Diet
Do Your Products Contain Nuts or Other Food Allergens?
Please check the product’s individual label for your allergy or concern. Although spices and herbs are naturally gluten-free, our products are made in facilities that may contain traces of wheat and soy.
Where Can I Find Nutrition Information on Your Product?
You can find nutrition information for each of our products on their individual product page.
Is Your Product Kosher?
All the blends are OU certified, and other products are in the process. Always look for the OU symbol to be sure.
Storing spices in a cool, dark space is essential for keeping them fresh. Storing them above your range is not recommended. If you have a large quantity and you know you won’t be using it in the very near future, you can freeze or refrigerate to avoid degeneration of flavor. Spices usually maintain their flavor for around 10 months to 1 year, so replace anything that is old.
Store your spices in a tightly capped container and avoid heat, moisture, and direct sunlight. Avoid storing over the stove, dishwasher, sink or near a window.
We do not recommend freezing, as it does not extend the shelf life. Repeatedly removing bottles from the freezer may cause condensation to form and accelerates the loss of flavor and aroma.
We do not use cheap fillers; we use only high-quality spices from around the world to create our blends. On some of our bottles, we even list our spice percentages by volume, so you know exactly what is in each blend.